STORE POLICY

Shipping & Processing time:

Estimated shipping times

North America: 7-12 business days

Europe: 7-14 business days

Australia, New Zealand and Oceania: 7-21 business days

I'll do my best to meet these shipping estimates, but can not guarantee them.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges​

We gladly accept returns and exchanges.

you will need to send back your order within 7 days of when you received your order.

Our refund policy lasts 7 days from the date your order was delivered/received. If 7 days have gone by since you received your order and you have yet to send your order back, unfortunately we can’t offer you a refund, only exchange.

To complete your return for a refund, please send your order to: 

Mess Studio

Dafna Tour

23 Brandeis st. Ra'anana

Israel 43000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive your order, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

 

Privacy Policies

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfil your order

  • For legal reasons (like paying taxes)

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For any questions, regarding shipping, returns, exchanges, or refunds, email us at mess.orders@gmail.com.

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